Can I Change Or Cancel My Order?

Please email us at support@erasmusjewler.com and we'll take care of that for you. 

We can only cancel or modify orders within the first 12 hours after purchase or until orders go into processing.  

If your is already in progress, we cannot change or cancel it.  This is because everything we sell is printed on demand especially for you at the time that you order.  Your order is in production, along with thousands of other items, and we cannot pull individual items out of the production line which then goes immediately to shipping. 

Even if I email you and tell you how angry I am? 

As much as we want to grant your request, we still can't change or cancel your order.  This information was provided on our site in our Returns Policy prior to your purchase.

Returned to Sender?

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance.  There will be a $5 per item restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit.  In any case, in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee. 

Please email us at support@erasmusjewler.com. Our customer support team will be glad to assist you.

Can I Change My Shipping Address?

Yes, we can change the shipping address as long as your order has not shipped yet please email us.
Please note, however, that if your order already has tracking, we cannot make any changes.

Please email us at support@erasmusjewler.com. Our customer support team will be glad to assist you.

My Order Is Defective?


If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it provided that your order has package protection. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number.  If you purchased Route Shipping Insurance, you received an email from the third-party insurer upon placing your order that provides instructions on how to file a claim.  If you did not purchase insurance, we can provide a 50% store credit towards a new item. 

Please email us at support@erasmusjewler.com. Our customer support team will be glad to assist you.

What Is Your Returns Policy?

Please refer to our Returns Policy page for more information.

What Are Your Returns And Exchanges?

If you order a wrong product please contact us at support@erasmusjewler.com and we will be happy to help you exchange it for the right item.  

You are also welcome to return an item that you just don't like.  It must be unworn/ unused and in the original packaging.  Shipping will not be refunded in this case. Returns for a refund also include a $5 restocking fee per item. 

We will process the store credit or refund once we receive the package at our return facility.  It may take up to 10 days after it is delivered to us to be checked into our system. 

We do not accept returns or exchanges on clearance items. The condition of these items is not guaranteed and they may not contain original packaging. 

Please email us at support@erasmusjewler.com. Our customer support team will be glad to assist you.

Do You Ship To My Country?

Yes we offer flat-rate shipping to every country that the United States government does not have sanctions against.

How Long Does International Shipping Take?

International shipping times vary based on customs processing and the efficiency of your country’s local postal system. However, shipping internationally can take anywhere from 2-6 weeks after the package leaves the USA. We ship primarily via UPS, which transfers packages to your local postal carrier once it arrives in the destination country. Once the parcel enters an international carrier’s possession, it is normal for tracking to stop updating as these carriers often do not use the same tracking information we assign to the original shipment.

Please check to see if there is a currency exchange between your country's currency and the USD.

Customs fees are established by each country, so you may wish to review your country's customs/fees guidelines. These fees are not included in the final price at checkout. Any import taxes or tariffs are the responsibility of the recipient.

My International Order Shipped But I haven't Received It?

For international orders, tracking will only continue to show updates while the package is in the USA.  After the package leaves the USA, it will be transferred to the postal service of the customer’s country, and *no tracking will be available.*  We can offer a replacement or refund if the package is not received within 6 weeks after the package leaves the USA.

Please allow the full 6 weeks before becoming concerned that your package won't arrive. 

If it is returned to us, we can reship it for a reshipping fee or treat it as a return and refund you the amount you paid minus shipping and a $5 restocking fee per item.

Where Are Erasmus' Products Made?

We package all our products as they’re ordered in our production facility in St.Petersburg, Florida. Packaging to order allows us to provide the maximum number of designs, products, and customization to our customers. 

Why Was My Credit Card Charged Before My Order Was Shipped?

Payment is processed at the time of purchase by PayPal or our credit card processor.

We charge as soon as the order is placed because everything is packaged on demand. Your order is being packaged especially for you and will be shipped very soon.

What Are Your Production Times?

All orders ship within 2-3 business days after the order is placed. Any orders placed Friday - Sunday will not ship until Monday or Tuesday. Holidays that fall on Friday or Monday will affect processing and shipping time as well. Note that during the busy holiday shopping season, production and shipping may experience delays.

How Do I Contact You?

Most of the answers to your questions can be found here in our help center. If you already found the answer here and didn't like it, contacting us probably isn't going to change our policies. However, we do love to hear from our customers about things we can help with like correcting a wrong or defective order, replacing lost in transit orders, or helping with a funky question not addressed here. In that case, please email us at support@erasmusjewler.com Our customer support team will be glad to assist you.

How Do I Use A Gift Card Or Store Credit?

If you received a gift card or a store credit, simply use the code in the confirmation email at checkout, and the amount of the card will be subtracted from your total. 

Can I Get A Discount Code?

Yes!  Please sign up for our email list and you'll receive a chance to get a discount code today as well as more in the future. You can also look in the announcement bar at the top of the page to see if a discount is located there as well 

What Forms Of Payment Do You Accept?

 We currently accept both PayPal and credit card payments! You do not need a PayPal account to pay!